Printer Scans sent to incorrect folder (Solution via Rule Creation)

Created by Jason Kumar, Modified on Thu, 16 May, 2024 at 10:22 AM by Jason Kumar

Some users may face the issue of printer scans being sent to the 'Deleted' folder or another unintended folder.


To fix this, 


1.) Click on the Settings Icon on the top right hand corner of the EP Mail box on your browser.



2.)Click on Options


3.) On the left hand side bar, click on Rule Settings


4.)Click on 'New'

5.)Configure the Rule via the example below with the email address being the one that is used by the printer.

6.) Click on Save





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